Diabetes Ireland Helpline

Our Diabetes Helpline provides trusted, non-clinical information and support for people living with diabetes, their families, carers, and those who may be at risk of developing the condition.

We offer guidance on all aspects of managing diabetes and direct individuals to relevant resources, including HSE and Diabetes Ireland’s structured education programs, dietary and physical activity advice (both online and in-person), and educational literature. We also assist people who feel they may be experiencing discrimination due to their diabetes.

The Helpline serves as an educational resource for healthcare professionals, including GPs, pharmacists, and diabetes clinic staff, helping them better support their patients. Additionally, we refer clients to other necessary services, such as Diabetic Retina Screen.

While our website provides a wealth of information, our helpline team is ready to assist with a wide range of topics, such as:

I have just been diagnosed. My GP recommended I contact you for advice and support.
I am struggling to accept my diagnosis. How can I cope?
What can I eat and drink? Is alcohol still okay?
What are the treatment options, and what side effects should I be aware of?
Where can I get education on managing my condition?
Can I still drive with diabetes?
Do I need to tell my employer about my diagnosis?
My child has diabetes. How can I educate their teacher?

Some people simply reach out to talk through their feelings or concerns, and we’re here to listen.

Through our Helpline, individuals with diabetes can receive accurate, trustworthy information and be directed to valuable HSE and Diabetes Ireland resources. We encourage diabetes healthcare providers to refer their patients to our helpline for ongoing support, education, and guidance as they adjust to their diagnosis and learn to manage their condition effectively.

Frequently Asked Questions (F.A.Q.)

If I start insulin treatment, does it mean that I have Type 1 diabetes?

No, Insulin is a vital treatment for many living with Type 2 diabetes. Starting insulin treatment does not mean that you have developed Type 1 diabetes, you still have Type 2 diabetes but are using insulin. Approx. 15-30% of people with Type 2 diabetes use insulin, depending on the country.

Can Type 2 diabetes be reversed?

While there is no cure, Type 2 diabetes can sometimes be put into remission through significant weight loss, dietary changes, and increased physical activity. It's essential to work closely with healthcare professionals to manage the condition effectively.

What are the main differences between Type 1 and Type 2 diabetes?

Type 1 Diabetes: An autoimmune condition where the body attacks insulin-producing cells in the pancreas. It typically develops in childhood or adolescence and requires lifelong insulin therapy. Type 2 Diabetes: Characterized by insulin resistance and eventual pancreatic beta-cell dysfunction. It is more common in adults and can often be managed with lifestyle changes, oral medications, and sometimes insulin.

How can I reduce my risk of developing Type 2 diabetes?

Maintain a healthy weight.

Engage in regular physical activity.

Eat a balanced diet rich in fruits, vegetables, and whole grains.

Avoid smoking and limit alcohol intake.

Monitor blood sugar levels regularly, especially if you have a family history of diabetes.

Are there support resources available for people with diabetes in Ireland?

Yes, Diabetes Ireland offers various support services, including educational resources, workshops, and a helpline. They also provide information on managing diabetes during pregnancy, breastfeeding, and navigating insurance and driving regulations.